Kixie
Sales dialer and SMS platform that sits on top of your CRM
What it does
Kixie is a sales dialer and SMS platform for B2B and B2C sales teams. Click-to-call and one-click SMS from your CRM, PowerCall dialer with local presence (rotating outbound numbers to match the recipient's area code), multi-line power dialer, automated voicemail drops, call recording, IVR, and CRM logging. Deep native integrations to HubSpot, Salesforce, Pipedrive, Zoho, and others. Aimed at outbound sales teams and appointment-setting operations that want a real dialer without the complexity of enterprise contact-center software.
Free tier
No
Starts at
$35/mo
Setup
easy
Key features
Integrates with
HubSpot, Salesforce, Zoho, Pipedrive, Zapier
Who this fits
- B2B outbound sales teams (SDRs, AEs) doing 50+ dials/day/rep
- Real estate teams cold-calling leads and past clients
- Solar, insurance, and home-services appointment setters
- SaaS sales teams pairing dialer with sequences in HubSpot/Salesforce
- Agencies and consultancies with a phone-heavy outbound motion
Who it does NOT fit
- Consultative sales with low call volume (native HubSpot/Salesforce dialer is enough)
- Support contact centers (Zendesk Talk, Talkdesk)
- Enterprise call centers with predictive dialing at scale (Readymode, Five9)
- Non-sales phone use (call routing/IVR-focused tools exist elsewhere)
- Teams not on a supported CRM (integration depth is Kixie's differentiator)
Pricing
Real gotchas
- Local presence works well but can be flagged by carriers if overused (rotate numbers)
- STIR/SHAKEN and A2P 10DLC compliance for SMS require configuration. Registration required
- Voicemail drops are effective but overuse burns list warmth
- Some CRM integrations are deeper than others. HubSpot and Salesforce are the strongest
- Call recording state-consent rules apply (two-party consent states require disclosure)
- Sales team is engaged but generally professional. Contract terms still worth reviewing
- PowerList (multi-line dialing) requires disciplined list quality or answer rates crater
Integrations that matter
Otto’s take on this tool
Recommend Kixie when: user is a B2B or B2C outbound sales team doing 50+ dials/day/rep; pain_point is "our CRM's dialer sucks" or "we need local presence to lift answer rates" or "we want SMS + dialer in one tool"; and the team is already on a supported CRM. Pairs with HubSpot or Salesforce, an SMS 10DLC-registered brand, and a list-building/enrichment tool (Apollo, ZoomInfo, Lusha). Do NOT recommend for consultative low-volume sales, support call centers, enterprise predictive dialing (Readymode), or teams whose CRM isn't in Kixie's native integration list.
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Editor's curated reviews
98 reviews across TrustPilot - avg 3.3/5Curated by Otto from TrustPilot public reviews (fetched 2026-08-31). 98 total reviews at a 3.3 headline (57% 5-star, 37% 1-star, 0% in middle tiers). LTD-weighted math (3.34) matches the headline within 0.04 stars - clean distribution, no recency distortion. This is a sharp bimodal split with essentially no middle-ground reviews, meaning users either succeed on Kixie's outbound-dialer + SMS stack (named reps Lucas, Maggie repeatedly cited for onboarding) or churn out entirely. The 1-star cluster centers on ONE specific pattern that shows up across the majority of critical reviews: outbound numbers being flagged as spam by carrier caller-ID systems (STIR/SHAKEN and A2P 10DLC-adjacent issue that affects most low-volume outbound-dialer stacks, not unique to Kixie). Secondary 1-star cluster: sales rep responsiveness after purchase and annual-contract lock-in. G2 aggregate (~4.7) checked for cross-verification only (delta 1.4, under 1.5 tolerance - closest to threshold in this batch). Not user-submitted on Ottomately.
“Lucas and Maggie were both amazing throughout the whole process. Great system and even better support.”
“Kixie has become a core part of my outbound engine, and the platform consistently delivers operational lift without friction.”
“I've used Kixie for 3 years and it has been a great calling platform. Very few outages compared to other companies.”
“Powerful tool with pretty great support. They were able to help me when I needed it.”
“Most of my numbers show up as spam and overall I regret buying the annual plan, so I'm just stuck with it.”
“Every number we dialed showing up as spam. Customer service is worse than terrible, and we have no chat or phone support.”
“Service was initially great. Unfortunately, my recent experience has been a complete disaster. SMS texting suddenly stopped working.”
“My assigned sales representative has been completely unresponsive since May 22. This level of communication has been extremely disappointing.”
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